A Hilarious Guide to Getting Your Stuff
Our Delivery Policy
Ever dreamt of a ninja delivering your groceries in a flash? Well, Dial-a-Refill riders are pretty darn close! We offer a bunch of time slots for your order to arrive, like a choose-your-own-adventure for your doorstep happiness.
Just a heads up, these time slots are like friendly estimates, not a contract set in stone. But fear not, we guarantee your goodies will be there before 6pm of your chosen window. Most of the time, though, we’re like delivery superheroes, zipping your order right when you want it.
Now, while we’re busy assembling your household army of cleaning supplies and pantry battalions, we might need to reach out. Maybe a certain brand of dish soap is MIA, or we have a super sub suggestion for those out-of-stock bleach. That’s why we ask how you want to be contacted – phone call or text, it’s your call (pun intended!). Just make sure you’re reachable, because if we play phone tag for too long, your delivery might get bumped to avoid holding up everyone else’s loot.
Speaking of loot, getting it to your doorstep can be a mission sometimes. If there’s a moat around your castle (or, you know, a flooded road), a dragon guarding the entrance (or some serious civil unrest), let us know beforehand! We might need to find a new drop-off zone for your epic haul.
Our delivery ninjas are happy to bring your treasures right to your doorstep, or even become your temporary butler and bring them inside. They’re elevator experts too, shuttling your stuff to any floor. But if there’s no elevator and your apartment is on Mount Everest (aka the 10th floor), we might need some help. Same goes for the 5th floor and above, unless you secretly have superhuman strength (because that’s awesome!).
Finally, to keep the delivery dance smooth, our ninjas can only wait 20 minutes for you to receive your bounty. If they call and you’re MIA, they might have to reschedule (and there could be a fee involved, so don’t make them cry!). Plus, if you’re missing in action and have fresh groceries chilling in the delivery van, well, that perfect steak might not stay so perfect.
So there you have it! A not-so-serious guide to getting your Dial-a- Refill goodies delivered with lightning speed (and maybe a few laughs). Now, go forth and conquer your shopping list!
SHIPPING AND RETURN POLICY
Shipping
Obligations of the Customer
The customer warrants that they are either the owner or the authorized agent of the owner of the goods and that they are authorized to accept and are accepting these conditions not only for themselves but also as agent for and on behalf of the owner of the goods.
The customer warrants that they have reasonable knowledge of matters affecting the conduct of their business, including but not limited to the terms of sale and purchase of the goods and all other matters relating thereto.
The customer shall give sufficient and executable instructions.
The customer warrants that the description and particulars of the goods are complete and accurate.
The customer warrants that they would countercheck whether all goods have been delivered and are in the right condition before the rider leaves their address.
Dangerous Goods
Unless otherwise previously agreed in writing, the customer shall not deliver to the Company or cause the Company to deal with or handle dangerous Goods.
If the Customer is in breach of sub-clause (a) above, they shall be liable for all loss or damage whatsoever caused by or to or in connection with the goods howsoever arising. The Customer shall defend, indemnify, and hold harmless the Company against all penalties, claims, damages, costs, and expenses whatsoever arising in connection therewith, and the goods may, without notice, be destroyed or otherwise dealt with at the sole discretion of the company or any other person in whose custody they may be at the relevant time.
If the company agrees to accept dangerous goods and then, in the opinion of the company or any other person, they constitute a risk to other goods, property, life, or health, they may, without notice, be destroyed or otherwise dealt with at the expense of the customer.
Indemnity
The customer shall defend, indemnify, and hold harmless the company against all liability, loss, damage, costs, and expenses arising:
- from the nature of the goods unless caused by the company’s negligence,
- out of the company acting in accordance with the customer’s instructions, or
- from a breach of warranty or obligation by the Customer or arising from the negligence of the Customer.
The Customer undertakes that no claim be made against any servant, subcontractor, or agent of the company which imposes or attempts to impose upon any of them any liability whatsoever in connection with the goods. If any such claim should nevertheless be made, the customer agrees to indemnify and hold harmless the company against all consequences thereof.
The Customer shall defend, indemnify, and hold harmless the company from and against all claims, costs, and demands whatsoever and by whomsoever made or preferred in excess of the liability of the company under the terms of these Conditions. Without prejudice to the generality of this clause, this indemnity shall cover all claims, costs, and demands arising from or in connection with the negligence of the company, its servants, subcontractors, and agents. In this clause, “subcontractors” include direct and indirect subcontractors and their respective servants and agents.
Refillable Containers
In the event a consumer has ordered refillable water bottles or LPG containers, upon delivery of those goods, the empty container shall be exchanged with the refilled one. Refillable containers shall not be exchanged if they do not match the standard quality and brand qualification set by Dialarefill.com.
If the quality of the refillable container is not up to standard, the rider/logistics partner shall bring the refilled container back to the store ordered from; thus, the item will be treated as goods on return.
Rights and Liberties
If the customer does not take delivery of the goods or any part thereof at the time and delivery address specified, the logistics company is entitled to call the customer to take delivery thereof. In the event the customer does not pick up calls and the rider waits for fifteen minutes, they are obliged to return the goods or any part of the goods to the store ordered from.
In the event the customer reorders the same order, they shall cater to the logistics charges.
Notice of Loss
Notice of any claim is received by email or call by Dialarefill.com at the point of delivery, except where the customer can show that it was impossible to comply with this time limit and that the claim has been made as soon as it was reasonably possible to do so. Otherwise, any claim shall be deemed to be waived and absolutely barred.
RETURN POLICY
Food Products
Returns for fresh food products are NOT acceptable once the goods have been sold.
The customer can initiate a return for dry food products within 3 hours after delivery or collection.
Non-food Products
Refunds for nonfood products are initiated within 12 hours after delivery or collection for eligible reasons or change of mind.
Eligible reasons may include: wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (ensure items are reported within the shortest time possible to facilitate an easy return process).
Change of mind – You can return items if you change your mind, but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.
Condition for Returning Goods
The original receipt of the goods being returned should be availed.
When returning an item, ensure all seals, tags, and accessories are left intact, and the item is in its original packaging.
All passwords created should be removed; otherwise, your return will be invalid.
Find below the list of product categories that cannot be returned because of change of mind:
- Grocery products
- Health and personal care goods
- Gift cards
- Electronic products missing their serial numbers
- If the package seal for the goods has been tampered with.
- Products which have exceeded the warranty period.
- Books and stationery.
Please review our Return Policy posted on the Site prior to making any purchases.
If the above set guidelines have been adhered to, the customer will get their goods replaced/refunded onto the e-wallet or a voucher equivalent to the value of the goods issued.
Need help?
Contact us at “orders@dialarefill.com” for questions and queries.